MANAGEMENT CONSULTANCY ・ AUSTRALIA & NEW ZEALAND
Operations
The Bridge team have deep experience leading customer and operations in organisations across multiple industries.
They have walked in your shoes, understanding the challenges of creating the right culture to deliver great customer experience, with the right commercial outcomes.
DAVID MCDONALD
Executive Director & Co-founder
0409 094 712
SARA ELMSTROM
Chief Executive Officer CXO2
0435 937 936
DAVID VINCENT
Partner
0447 040 388
The Bridge team have deep experience leading customer and operations in organisations across multiple industries.
They have walked in your shoes, understanding the challenges of creating the right culture to deliver great customer experiences, with the right commercial outcomes.
Our services Include:
Operational health checks, transformation and change programs
Digital and technology solutions
Process workflows and mapping
Benchmarking capabilities
Omni-channel optimisation
Digital innovation and migration
Complex operations (eg. Claims, Refunds)
Leadership practices and routines
For more information regarding our Customer and Operations Services please contact our Practice Lead, David McDonald.
CXO2 is The Bridge's specialist customer experience consultancy. We breathe new life into your organisation's customer experience.
Our team of experienced, customer obsessed practitioners, work side by side with leaders on all aspects of CX transformation from strategy, operating model, and customer journey design to operational transformation, digitisation, channel optimisation, and culture and capability.
For more information regarding our CXO2 practice please contact the CEO, Sara Elmstrom