Our approach | The Bridge International

OUR CLIENT APPROACH

THE BRIDGE 'TRIPLE PLAY' PHILOSOPHY

There’s a reason culture is the first part of our Triple Play. Culture is what sets the tone. It’s what people feel when they work for an organisation or deal with them as customers. A thriving culture in which people feel supported, empowered and valued can make up for a lot of shortfalls elsewhere. Conversely, a culture lacking in accountability, integrity and transparency can lead to serious issues and undesired behaviours.

For All Major Home Appliances

Build enterprise value by focusing on the P&L and key priorities

Create organisational culture by design through purpose and enhancing people experience to attract, develop and retain people

Drive growth through improved customer experiences by understanding the Moments that Matter

OUR METHODOLOGY

Once we’ve worked through the brief and timing, we’ll collaborate with you and your team to collate a snapshot of qualitative and quantitative insights across your business. Ultimately, we’ll provide you with a report with our observations and recommendations on how to move forward.

1.

Discovery

Maturity assessment and

current state analysis

2.

Program Transformation

Prioritised program effort across identified areas in discovery/maturity assessment

Three Horizons to enable quick wins across culture, customer and commercial immediately.

3.

Embedment

Embedding change and handing charge over to business, building capability in the organisation to successfully industrialise change.

4.

Monitoring

Provide check in and advisory support on Steering Committee group to support and monitor change impact.

RELEVANT ENGAGEMENTS

The Bridge has delivered sustained change across culture customer and commercials. We have a track record of co-designing and embedding strategy, operating models, and customer value propositions that help that help transform and embed long term change for our partners.