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Practice Lead

Ben Coleman

Ben Coleman


At The Bridge International experience has taught us to use a program delivery methodology where governance routines are agile in nature, pragmatic and highly collaborative.  


We tailor our program delivery and embedment services whether it be a fast track diagnostic health check or end to end program delivery.

Our Services Include:

Program Health Check

  • Fast track diagnostic against The Bridge best practice program delivery framework

  • Provide a detailed report, which rates program delivery performance against best practice with key recommendations for immediate improvement

    • Detailed report will focus its findings and recommendations on key areas for benchmark assessment across areas of The Bridge's best practice framework

  • Program health check can be conducted for programs in-flight or as part of a post implementation review

  • Program health check reviews can be conducted across all types of programs including: operational, transformation & change, digital & technology, productivity & cost out, customer, growth & retention, product extensions, risk, pricing and organisational redesign & culture.

End to End Program Delivery

  • Highly experienced program director and program/ project managers

  • Program launch and stand up

  • Initiative formulation, design and execution - supporting our Triple Play philosophy

  • Routines and governance

  • Executive steer-co preparation, support and delivery

  • Program reporting

  • Delivery road map  

  • Prioritisation process

  • Program communications

  • Stakeholder management and alignment

  • Release management and embedment

  • Benefit realisation tracking


Operational Embedment

  • Upskill and training programs

  • Leadership development

  • Staged handover process

  • Operating rhythms

  • Embedment frameworks

  • Communication

  • Benefit realisation tracking 

  • Periodic review following completion of the program

To learn more or to have a chat about Program Delivery & Embedment services please contact our Practice Lead, Ben Coleman

Routines and Governance

The Bridge Program Routine and Governance

The Bridge Routines

Effective governance routines serve a purpose, but in order to navigate through organisational complexity they must be flexible and not over-engineered.  We use highly visual routines that fast track initiative delivery by creating an environment of accountability and collaboration. They are quick and focused on progressing desired outcomes.

We've developed our program delivery methodology to ensure it:


  • Connects strategy and BAU activity at all times to optimise integration

  • Avoids rigidity, allowing for adaptability through a pragmatic and collaborative approach

  • Prevents program overload by identifying non-negotiable priorities upfront

  • Makes embedment part of the program to ensure benefits are realised

The Bridge Wall:
A holistic view: balance short- versus long-term activity.

Weekly stand-up routines of prioritisation, execution and embedment

Operational Embedment
Program Health Check

The Bridge Program Health Check

The Bridge provides a comprehensive assessment (health check) of program delivery performance benchmark against best practice.

Program Delivery Health Check
We provide a comprehensive assessment of program delivery performance bechmarked against best practice.

Operational Embedment

Our Approach and Output

We undertake an end to end benchmark review of the program's performance by applying both a qualitative and quantitative assessment. Our approach includes reviewing the delivery framework and supporting artefacts along with a series of targeted interviews with key stakeholders to truly understand pain points and opportunities to lift performance.

Following our benchmark assessment we will provide a comprehensive report rating performance against best practice with detailed recommendations to drive immediate improvement.

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