OUR SERVICES
The Bridge has five practices including Strategic Advisory, Customer and Operations, Culture, Leadership and Capability, Program Delivery and Embedment, with a dedicated Insurance practice.
The Bridge is a leading, trusted boutique consultancy, advising CEOs, executives, and their Boards on business opportunities and issues.
The team draw on their own Board and C-suite experience to develop, design and facilitate strategies that can be executed and embedded by the organisation. We are the bridge between strategy and execution, and partner with our clients for the long term.
Board and executive advisory
360 Degree Review and Maturity Assessment
Strategy development and facilitation
Corporate Development
Financial modelling and valuation
Transformation programs and supporting business cases
Organisational design
M&A, partnering and white labelling
Commercial performance optimisation
Innovation, AI and Digital
The Bridge team have deep experience leading customer and operations in organisations across multiple industries.
They have walked in your shoes, understanding the challenges of creating the right culture to deliver great customer experience, with the right commercial outcomes.
CXO2 - our specialist customer experience practice
360-Degree Health Check
Customer and Operations Review
High Performance Culture
CX Measurement, Insights & Reporting
Channel Economics & Omnichannel
AI, Digitisation & Automation
Customer Journey Mapping
Contact Centre Strategy & Transformation
CX Strategy, CVP & Operating Model
The Bridge is passionate about leadership, culture and capability in building a high-performance team and organisation.We have hands on experience leading large teams and supporting organisational transformation.
Our subject matter expertise includes people strategy, leadership development, specialist training and capability uplift, change enablement, cultural maturity assessments and organisational design.
360 Degree Culture Review
Cultural Maturity Assessment
Culture strategy development and transformation
Organisational development
Leadership and capability development
High performance culture design
Target operating model implementation
Facilitation, coaching and mentoring
The Bridge is a leading, trusted, boutique advisory to the insurance industry, having worked for, and with many of the leading insurance brands in Australia and overseas – across personal, commercial, health, workers’ compensation, direct and intermediary.
We have the largest consulting team of subject matter experts across the end-to-end insurance value chain, including sales and distribution, marketing, claims, supply chain and assessing, risk and compliance, finance, pricing, analytics and underwriting
Insurance growth & remediation strategy development & transformation
360 Degree Insurance Assessment
Maturity assessments across value chain
Sales & Distribution, omnichannel, efficiency
and effectiveness,Claims Management, FNOL, CHE, portfolio management, fraud, leakage, supply chain, assessing, CAT events
Pricing, strategy, segmentation
Portfolio management, analytics, PDS and underwriting
Annual General Insurance Report
The Bridge believes execution and embedment is just as important as the strategy. The practice is pragmatic, effective and fit for purpose.
The team has successfully supported multiyear transformation programs and have built long term relationships. We are the bridge between strategy and execution, building program delivery capability within the organisation for their future program delivery.
Strategic / transformation programs
Program Delivery Health Check
End-to-end program delivery
Change management
Risk management & mitigation
Operational embedment
Program governance & reporting
ePMO framework development
The Bridge has highly skilled and qualified executives with multidisciplinary hands-on experience to provide advice and support to bridge the gap between strategy and operational execution.
We have deep experience across a wide range of areas and have access to a large network of associate consultants that can be deployed across multiple industries. We match experience and capability with the client’s needs.
We will share our learnings of what has worked and what hasn't and help you with the heavy lifting and embedment of key solutions. We have international case studies from start-ups to large organisational change programs.