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OUR SERVICES

The Bridge has six practices including Strategic Advisory, Customer and Operations, Culture, Leadership and Capability, Brand and Marketing, Program Delivery and Embedment. There is also a dedicated Insurance practice.

Strategic Advisory

  • Board and executive advisory​

  • 360 Degree Review and Maturity Assessment​

  • Strategy development and facilitation

  • Transformation programs and supporting business cases​

  • Organisational design ​

  • M&A, partnering and white ​labelling​

  • Commercial performance optimisation​

  • Innovation, AI, and digital ​

The Bridge is a leading, trusted boutique consultancy, advising CEO’s, executives, and their Boards on business opportunities and issues.​

 

The team draw on their own Board and C-suite experience to develop, design and facilitate strategies that can be executed and embedded by the organisation. We are the bridge between strategy and execution, and partner with our clients for the long term.

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Customer & Operations

  • CX02  - The Bridge's specialist customer experience practice

  • 360 Degree Customer & Operations Review​

  • Customer & Operations Maturity Assessment​

  • Customer journey mapping – Moments that Matter​

  • Process re-engineering, including AI, digitisation and automation​

  • Operational strategy development and facilitation, and transformation​

  • Leadership practices, routines, KPI & report design and implementation​

 

The Bridge team have deep experience leading customer and operations in organisations across multiple industries. ​​

 

They have walked in your shoes, understanding the challenges of creating the right culture to deliver great customer experience, with the right commercial outcomes.

Culture, Leadership &

Capability

  • 360 Degree Culture Review ​

  • Cultural Maturity Assessment​

  • Culture strategy development and transformation​

  • Organisational development​

  • Leadership and capability development​

  • High performance culture design ​

  • Target operating model design and  implementation 

  • Facilitation, coaching & mentoring​

The Bridge is passionate about leadership, culture and capability in building a high-performance team and organisation.​​We have hands on experience leading large teams and supporting organisational transformation.

 

Our subject matter expertise includes people strategy, leadership development, specialist training and capability uplift, change enablement, cultural maturity assessments and organisational design.

Insurance

  • ​Insurance growth or remediation strategy development and transformation

  • 360 Degree Insurance Review ​

  • Maturity assessments across the value chain; sales, service and distribution, marketing, claims, supply chain and assessing, risk and compliance, finance, pricing, analytics and underwriting​

  • Sales & Distribution; omnichannel, efficiency and effectiveness, expense ratio, conversion rate and retention optimisation​

  • Claims: FNOL, triage, CHE, portfolio management, fraud, leakage, supply chain and assessing, CAT management.​

  • Pricing strategy, segmentation, portfolio management, analytics, PDS and underwriting​

  • Partnering and white labelling​

  • Annual General Insurance report​

The Bridge is a leading, trusted, boutique advisory to the insurance industry, having worked for, and with many of the leading insurance brands in Australia and overseas – across personal, commercial, health, workers’ compensation, direct and intermediary.​​

 

We have the largest consulting team of subject matter experts across the end-to-end insurance value chain, including  sales and distribution, marketing, claims, supply chain and assessing, risk and compliance, finance, pricing, analytics and underwriting

Program Delivery & Embedment

  • Program Delivery Health Check ​

  • End to end program delivery​

  • Change management​

  • Risk management and mitigation​

  • Operational embedment ​

  • Program governance and reporting​

  • ePMO framework development​

  • Project SME support​

The Bridge believes execution and embedment is just as important as the strategy. ​​The practice is pragmatic, effective and fit for purpose.

 

The team has successfully supported multiyear transformation programs and have built long term relationships. We are the bridge between strategy and execution, building program delivery capability within the organisation for their future program delivery.​

Brand & Marketing

  • 360 Degree Brand & Marketing Review and Health Check ​

  • Brand blueprint co-design and go-to-market strategy​

  • Customer insights, segmentation & CVP development ​

  • Loyalty/retention review & strategy​

  • Integrated communication & media strategies​

  • AI, martech, and migration​

  • Marketing analytics & reporting​

  • Operating model and partnering review, design & capability uplift programmes​

The Bridge brand & marketing team has C-Suite and executive experience across many industries, working with some of the most iconic brands in Australia and overseas. ​​

 

As a result, this team can advise with a fresh, pragmatic, contemporary approach to ensure strategies across the marketing mix can be executed and embedded into the organisation.

The Bridge has highly skilled and qualified executives with multidisciplinary hands-on experience to provide advice and support to bridge the gap between strategy and operational execution.

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We have deep experience across a wide range of areas and have access to a large network of associate consultants that can be deployed across multiple industries. We match experience and capability with the client’s needs.

 

We will share our learnings of what has worked and what hasn't and help you with the heavy lifting and embedment of key solutions. We have international case studies from start-ups to large organisational change programs.

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