CXO2 Customer Experience

CXO2 is a specialist CX and transformation consultancy. We bridge the gap between strategy and execution, where what was intended finally becomes what customers actually experience.

Our team has led CX, run operations, managed large customer functions, and sat in the rooms where the hard calls get made. We bring that lived experience into every engagement, alongside the consulting muscle and methodologies to deliver at scale.

We work across retail, travel, utilities, health, care, financial services, NFPs, and more. Based in Australia and New Zealand, with strong international ties and perspective.

Our Services Include:

• CX Health Check & Maturity Assessment

• CX Transformation & Channel Strategy

• Process Optimisation

• Digital, AI & Technology Enablement

• Culture, Leadership & Capability

• Reporting & Insight

To learn more or to have a chat about CXO2 services please contact our CEO, Sara Elmstrom.