PETER HUGHES
Associate
Peter has over 25 years senior leadership experience across large scale organisations and emerging global startup businesses. As a specialist in customer contact environments and operations, Peter has led operational divisions, internal support functions and cultural transformation programs across top tier financial services businesses.
Peter’s broader experience incorporates multiple industries and global brands including transforming the service model of the NSW Police to adopt call centre delivered services to the community, leading the customer technical support function in Asia Pacific for France Telecom/Orange Communications, Senior Call Centre Manager for Teletech International running outsourced programs for Qantas Loyalty and AMEX Credit Cards. More recently, Peter has been the Head of Country and Commercial Director for Everledger, an emerging global startup with operations in five countries.
Competitive Advantage
Peter helps business teams create competitive advantage and business model resilience. He does this through the use of fundamental behaviours and practices of high performance, but also through the development of the mindsets and behaviours aligned to the principles of human centred design to enable adoption and delivery of change that leads to sustainable performance improvements and outstanding business results.
Common sense and down to earth
He builds strong relationships and encourages informed decision making, believing in the power of people to continue to be the biggest asset to a company and the primary source of competitive advantage. He leads teams to develop greater self awareness, to listen deeply to their people customers and partners and to have the courage to make decisions that form the foundation of great cultures and inform the design of products and experiences that deliver business success.
