We’re excited to announce Sara Elmstrom as the inaugural CEO of Contact Centre Solutions International (CCSI), a new management consulting practice focused solely on serving the contact centre industry. CCSI is a subsidiary of The Bridge International (TBI).
Sara has a significant international career in contact centres, operations and enablement from frontline to executive roles leading, partnering with and consulting to teams from 10 to 2,000 employees in Australia, New Zealand, UK, South Africa and Philippines. She will continue to be a senior partner at TBI while also leading a seasoned and experienced specialist contact centre advisory team at CCSI.
David McDonald Co-Founder and Co-Managing Director of The Bridge said “We are delighted to announce the appointment of Sara Elmstrom to CEO of CCSI. Sara has been an integral member of The Bridge leadership team and has always been passionate about values-based leadership and people. She also has deep international domain experience of omni-channel contact centre operations.”
Confronted by the challenges during and post COVID-19, including re-shoring of large-scale operations, distributed workforces, virtual leadership, high turnover, and the fight for talent, contact centres have never been more important to the success of service businesses. Given the industry’s challenges and client demand for assistance, The Bridge decided to establish a business solely focused on contact centres, led by people that started and built professional careers in this specific industry.
David adds “Our CCSI team, led by Sara, has over 100 years of experience in the industry - so they understand the whole journey from strategy to execution. Sara loves helping people be their best by creating an environment that empowers and enables individuals and teams to do their best. She thrives in the fast paced, dynamic environment of a contact centre and brings this energy to all her assignments in this space.
Sara concludes “I am very excited about this new role. I have learnt so much – the good, bad and the ugly - over my contact centre career. I am looking forward to using this experience, with the team, to fast-track engagements and get to the core issues quickly, enabling our clients to create lasting change.”
The Bridge International
The Bridge International is a non-traditional Management Consulting Team operating in Australia, New Zealand, UK and North America with deep practitioner experience within Financial Services. Management Consultants | The Bridge International | Australia