Over the course of three articles that formed our "CEO for the Day" series, we’ve explored what employees at all levels believe is crucial for business success. The consistent message? People and culture drive performance.
Here’s a quick recap of 5 actionable insights from our series, and my top tips for how you can bring them to life in your organisation:
Build a Strong Cultural Foundation
A cohesive, purpose-led culture fosters belonging and collaboration.
Try this: Revisit your organisation's mission, vision, and values. Facilitate a workshop to align team goals with these principles.
Quick Win: Send a pulse survey to employees to gauge their understanding and alignment with the organisation’s mission, vision, and values. Use the insights to inform your workshop.
Lead by Example
Leadership sets the tone for accountability, transparency, and collaboration.
Try this: Schedule regular "culture check-ins" with your team to model and reinforce behaviours that drive success.
Quick Win: Implement a five-minute reflection at the end of team meetings where everyone shares one behavior they observed that aligns with company values.
Embrace Change Leadership
Equip your teams with the tools and confidence to navigate transitions effectively.
Try this: Invest in change leadership training for managers to strengthen their ability to guide teams through uncertainty.
Quick Win: Introduce a bi-weekly "Change Huddle" where teams discuss current questions, concerns, and share recent success stories related to ongoing changes. This fosters transparency and builds collective confidence in navigating transitions.
Focus on Customer Experience
Tailored, responsive service is key to customer loyalty and satisfaction.
Try this: Map the customer journey and identify where enhanced training or better systems can improve interactions.
Quick Win: Identify one high-impact customer touchpoint and organise a quick brainstorming session with frontline staff to gather ideas for immediate improvements.
Align Staffing and Remuneration
Fair pay and adequate staffing are vital for retaining talent and maintaining morale.
Try this: Conduct a role and remuneration review to ensure alignment with industry benchmarks and workload demands.
Quick Win: Perform a quick benchmarking exercise using publicly available salary data and share key insights with leadership for prioritisation.
The Key Takeaway: A great CEO listens to the voices of their people. When you focus on culture, leadership, and empowering teams, the ripple effects create a workplace where employees and customers thrive.
The Bridge International is a non-traditional management consulting team operating in Australia, New Zealand, UK and North America. The team pride themselves on being practitioners; successful executives and subject matter experts who have worked in business rather than as career consultants.
For more on The Bridge International please visit: www.thebridgeinternational.com.au
For further information please contact :
Maria Stavrinides Maria.Stavrinides@thebridgeinternational.com.au
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